These systems are supported by the use of a knowledge base. When knowledge is not easily accessible within an organization, it can be incredibly costly to a business as valuable time is spent seeking out relevant information versus completing outcome-focused tasks.Ī knowledge management system (KMS) harnesses the collective knowledge of the organization, leading to better operational efficiencies. Knowledge management (KM) is the process of identifying, organizing, storing and disseminating information within an organization. Learn about knowledge management, a process of creating, storing, using and sharing knowledge within an organization.
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